Crucial Conversations: Get Unstuck with Best Practice Skills for High-Stakes Interactions
Presenter: Mary Schoenborn w/ Essentia Health
When ever you're not getting the results you're looking for, it's likely that a crucial conversation is keeping you stuck. Whether it's a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship, if you can't talk honestly with nearly anybody about almost anything, you can expect poor results. Make crucial conversations skills your best practices and everything gets better. This session will help you handle crucial conversations-conversations that occur when the stakes are high, emotions run strong, and opinions vary.
This session is approved for 1.0 general certification credits.
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